SHIPPING POLICY

Shipping & Delivery

All orders are carefully packaged and shipped from Germany.
Please note that all delivery times are estimates and cannot be guaranteed.

Processing Time

Orders are processed within 2–5 business days after payment confirmation.
During drops, releases, or sale periods, processing times may be longer.
Orders are not processed or shipped on weekends or public holidays.

Shipping Times

Germany

Estimated delivery time: 2–4 business days

Europe

Estimated delivery time: 5–10 business days

International

Estimated delivery time: 7–21 business days

Delivery times may vary depending on destination, customs clearance, and the shipping carrier.

Shipping Costs

Shipping costs are calculated and displayed at checkout.
Any customs duties, taxes, or import fees for international orders are the responsibility of the customer and are not included in the item price.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking link.

Customs & Import Fees

International shipments may be subject to customs duties, taxes, or import charges.
These fees are beyond our control and must be paid by the recipient.

Incorrect Address / Undeliverable Packages

Please ensure that your shipping address is complete and accurate.

We are not responsible for packages that cannot be delivered due to an incorrect or incomplete address.
Any additional shipping costs for re-delivery must be covered by the customer.

Lost or Damaged Packages

We are not responsible for lost, stolen, or damaged packages once they have been handed over to the shipping carrier.
If an issue occurs, please contact us and we will try to assist where possible.