FAQ – Frequently Asked Questions
Orders & Shipping
How long does shipping take?
We ship within 1 business days after your order is placed. (If its not pre-order)
- Germany: 2–3 business days
- Europe: 3–7 business days
- Worldwide: 7–12 business days (depending on location)
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and times vary by country and are calculated at checkout.
What are the shipping costs?
- Germany: 6.49€
- EU: 15.49€
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International: from 22.49€ - 50,00€
Can I change or cancel my order after placing it?
If your order hasn’t shipped yet, we’ll do our best to help. Message us as soon as possible on our instagram support @shethinkimthedevil
Products & Sizing
How do your sizes fit?
Our pieces are unisex and generally true to size. For an oversized fit, go one size up. Check the size guide on each product page for exact measurements.
Will sold-out items restock?
Some drops are limited and won’t return. Core pieces or fan favorites may be restocked (really rare scenario)
How do I care for the clothing?
To keep your pieces looking their best:
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Do not tumble dry
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Do not iron over prints
Check each garment’s label for specific care instructions.
Payment & Security
What payment methods do you accept?
We accept:
- PayPal
- Credit/debit cards (Visa, MasterCard, Amex)
- Klarna (Pay Now, Pay Later, Installments)
- Apple Pay / Google Pay
Is my Payment safe?
Yes. Our store uses SSL encryption and trusted payment providers. Your data is protected.
Returns & Exchanges
Can I return my order?
Yes – if something doesn’t work out, you can return it within 14 days of delivery. Items must be unworn, unwashed, and in original condition.
Except for Final sales!
For returns, contact us at our Instagram support @shethinkimthedevil with your order number.
Can I exchange an item?
We don’t offer direct exchanges. Please return the item and place a new order for the desired size or product.
Where does Ethereal ship from?
Your package gets shipped from Germany. Our Warehouse will take care of your order!
Thank you for trusting my Vision.
Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.
Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.
“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™