Frequently Asked Questions

Orders & Shipping

How long does shipping take?

We ship within 1-3 business days after your order is placed. (If its not pre-order)

• Germany: 2–3 business days
• Europe: 3–7 business days
• Worldwide: 7–12 business days (depending on location)

Do you ship internationally?

Yes, we ship worldwide. Shipping costs and times vary by country and are calculated at checkout.

What are the shipping costs?

• Germany: 7.49€
• EU: 17.99€
• International: from 22.49€ - 50,00€  
  (The Price depends on the weight)

Can I change or cancel my order after placing it?

If your order hasn’t shipped yet, we’ll do our best to help. Message us as soon as possible on

Etherealexist.Costumerservice@gmail.com

Products & Sizing

How do your sizes fit?

Our pieces are unisex and generally true to size. For an oversized fit, go one size up. Check the size guide on each product page for exact measurements.

Will sold-out items restock?

Some drops are limited and won’t return. Core pieces or fan favorites may be restocked

How do I care for the clothing?

To keep your pieces looking their best:

• Do not tumble dry
  
• Do not iron over prints
  Check each garment’s label for specific care instructions.

For further instructions, message 

Etherealexist.Costumerservice@gmail.com

Payment & Security

What payment methods do you accept?

We accept:

• PayPal
• Credit/debit cards (Visa, MasterCard, Amex)
• Klarna (Pay Now, Pay Later, Installments)
• Apple Pay / Google Pay

Is my Payment safe?

Yes. Our store uses SSL encryption and trusted payment providers. Your data is protected.

Returns & Exchanges

Can I return my order?

Yes, if something doesn’t work out, you can return it within 14 days of delivery. Items must be unworn, unwashed, and in original condition.

Except for Final sales!

For returns, contact us at our support with your order number.

Where does Ethereal ship from?

Your package gets shipped from Germany.

Our Warehouse will take care of your order!

Thanks for trusting in my Vision.